The Galtees

*Shipping & Delivery

We aim to dispatch orders within 24 hours, and will send a confirmation email as soon as your order has been sent. If you order after 2pm Friday then your order will leave on the following Monday.

Postage will be provided by AN POST.  Orders will be sent via standard post. For Ireland and UK your order will usually arrive within 2-3 working days after you receive shipping confirmation. For Europe please allow 3-10 working days and Rest of World please allow 1-2 weeks. During exceptional busy periods such as Christmas - please refer to the AN POST website for up to date delivery times. 

https://www.anpost.com/

Please ensure you provide a valid email address and telephone number when you order – we may need this information to contact you should any issues arise that could affect delivery time.

* All applicable import duties are to be paid by the customer upon receipt.

RETURNS

Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused, with all labels intact and in original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we will have to send it back to you.

When returning or exchanging items, the customer is responsible for all shipping costs.

Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred) as appropriate. Refunds will be made to the original purchaser’s card excluding shipping costs and processed within 30 days on receipt of returned item(s).

Returns address:

Tipperary Sole

51 Main Street,

Tipperary

E34Y88.

Please include your name and order number inside all returns. We recommend you send your return tracked, as we are not liable for any loss in transit.

We check every item before dispatch but if you are unhappy with anything you receive, please do email us immediately and let us know.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at sales@tipperarysole.ie. If your return is accepted, we’ll send youinstructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@tipperarysole.ie

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.